FAQ

Everything you want to know before you call.

The things owners ask us most. If yours is not here, send it over and we will get right back to you.

How much does it cost?
Every plan starts with a custom website built to get found, from $1,997 one-time plus $49/mo for hosting & care. Then you pick how your calls get answered: the AnswerFly AI receptionist that answers and books every call 24/7, from $297/mo, or simple missed-call text-back at $97/mo. Both include hosting & care free. Not sure which? Get a free audit and we will build you a simple plan. See the pricing page.
How long does it take to build?
It depends on the scope. A small, focused site is quick to turn around, while a larger build with more pages or rounds of changes takes longer. We give you a realistic timeline up front and keep things moving, no endless delays.
Do I own my website, domain and leads?
Yes, all of it, with no lock-in. Your domain is registered in your name, and we host the site for you as part of care. If you ever leave, we hand over your full site and help point your domain wherever you want, at no charge. Your leads come straight to your phone and email, so they are always yours.
Are there long contracts?
No. The build is one-time and the monthly plans are month to month. You can cancel anytime, no hidden fees.
What if I need a change or a new photo later?
You just send it over and we take care of it, no logging into a dashboard or fighting with a builder. Small edits like swapping a photo, updating your hours, adding a new review or changing a price are included in your monthly hosting and care, and we usually turn them around within a day or two. Bigger jobs, like a new page or a seasonal refresh, we quote up front so there are no surprises. Your site never goes stale, and you never get stuck waiting on someone who has moved on.
What is the difference between text-back and the AI receptionist?
Both make sure you never lose a customer to a missed call. Missed-call text-back ($97/mo) sends an instant text to anyone whose call you can't take, so they don't just call the next business. The AI receptionist (from $297/mo) goes further: instead of texting back, AnswerFly actually answers the call in a natural voice, qualifies the lead and books the appointment, 24/7. Most owners pick the AI, and you choose one. See services.
What is missed-call text-back?
When you cannot answer, the caller instantly gets a friendly text asking how you can help. Most people will not leave a voicemail, so this stops them from simply calling the next business on the list.
What is the AnswerFly AI receptionist?
AnswerFly answers your calls 24/7 in a natural voice, qualifies the lead, books the appointment and texts you the details. From $297/mo, it is the plan most owners choose, and it includes hosting & care free. Learn more at answerfly.com.
Can't I just use a cheap website builder?
You can, and a lot of owners start there. The catch is that a DIY builder or a bargain site usually only handles the part you can see, the page itself, and skips the parts that actually bring in customers. It is not built to show up on Google, so it can look perfectly nice and still be invisible when someone searches for what you do, and a site nobody finds brings in nobody. It is not secured, backed up or kept current, so over time it breaks, slows down or gets flagged "not secure", and people leave before they call. And it is not laid out around how a real customer actually uses it, so instead of finding what they need and tapping to call in a second, they get lost on their phone, give up and try the next business. That experience, plus the wording and trust that move someone from looking to calling, is the part that takes real work. On top of that, when you need a change or something goes wrong, the cheap builder or whoever set it up is often nowhere to be found. We handle all of it, written in your voice and looked after month after month, so the site keeps working long after it goes live. Most owners find one extra customer more than covers the difference.
What do you build our sites with?
We build every site in clean, custom code, HTML, CSS and JavaScript, rather than dropping you into a template builder or a heavy plugin system. That is the real difference from the usual options. Wix and Squarespace are drag-and-drop builders, fine for a quick hobby page, but you are renting space inside their templates: the same layouts thousands of others use, less control over how fast it loads and how it shows up on Google, and a site you can never fully take with you. WordPress is more capable, but most WordPress sites end up a stack of third-party themes and plugins that pile up, slow things down and need constant security updates, and a neglected one quietly becomes a liability rather than an asset. Building from scratch means each site is coded around your business, so it loads fast, is built to get found, looks nothing like a template, and is genuinely yours, with no monthly platform fees and no lock-in, and then we look after it so it never goes stale. Those tools all have their place. We just think that for a local business that needs to get found and win customers, a site built for you beats one built from a template.
Can you rebuild or migrate my existing Wix, Squarespace or WordPress site?
Yes, and you will not lose anything that matters. We rebuild your existing site as a fast, custom-coded one and bring across everything worth keeping, your content, your photos, your branding and your domain, so you keep your web address and the history you have built up on Google. We handle the whole move and time the switch so your site stays live throughout. We can match the look you like, but we build it properly underneath rather than copying a slow template over with the same problems baked in. So if your current site looks okay but does not get found or turn visitors into customers, the rebuild is where we fix that. You do not have to lift a finger, you just end up with a site that is faster, easier to find and built to win the call.
Do you work with my industry?
We specialize in local service businesses: plumbers, electricians, roofers, HVAC, landscapers and lawn care, cleaning services, interior designers, med spas, pet groomers, florists, photographers, salons, fencing, garage doors, pressure washing, painters, handymen, and similar trades and services. If you are owner-operated and losing leads to voicemail, you are exactly who we build for.
What do you need from me to get started?
A short chat about your business, your logo and photos if you have them, and access to your domain. We handle the rest and write the copy in your voice.

Still have a question?

Ask us anything. We reply within one business day.